Delhi Metro has secured 2nd position after London Metro in terms of customer satisfaction in the ‘Net Promoters Score’ (NPS) category. This survey was part of the ‘European Norm 13816′ which seeks inputs from Metro users all over the world in reference to the following criteria: availability, accessibility, ease of use, information prior to travel, information during travel, reliability, customer care, comfort, crowding, and security.
The NPS category is the one under which respondents were asked whether they will recommend their favorite metro to their friends and families on the basis of their satisfaction. London Metro was ranked #1, Delhi Metro was at #2 position and Bangkok Metro took the #3 position under this category.
Source: trak.in-Way To Go! Delhi Metro Ranks 2nd Best In The World In Customer Satisfaction